Privacy Policy

Privacy Policy – Sunshine Living Tile and Stone

  1. Introduction
    At Sunshine Living Tile and Stone, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or purchase products from our online store. By using our website or providing your personal information, you agree to the practices described in this policy.

 

  1. Information We Collect
    We collect the following types of personal information when you use our website:
  • Personal Information: When you create an account, place an order, or contact us, we may collect details such as your name, email address, phone number, billing and shipping addresses, and payment information.
  • Usage Information: We collect data on how you interact with our website, including IP addresses, browser types, pages viewed, and time spent on the site, through cookies and other tracking technologies. This helps us improve our services and optimize your browsing experience.
  • Payment Information: We collect payment details when you make a purchase, but please note that all payment information is processed securely through third-party payment providers. We do not store credit card information.

 

  1. How We Use Your Information
    We use your personal information to:
  • Process your orders and provide you with the products or services you've requested.
  • Communicate with you regarding your orders, updates, or special offers.
  • Respond to inquiries and provide customer support.
  • Improve and personalize your shopping experience.
  • Send you marketing communications, where you’ve opted in to receive them.

We may also use your information for internal business purposes, such as website maintenance and analytics.

 

  1. Sharing Your Information
    We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, and servicing you, such as payment processors, shipping carriers, and email marketing platforms. These third parties are only authorized to use your information to perform their services for us.

We may also disclose your personal information if required by law or in response to legal requests, such as subpoenas or court orders.

 

  1. Data Security
    We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. We use encryption, secure servers, and other industry-standard security practices to ensure that your data remains safe.

 

  1. Cookies and Tracking Technologies
    We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and improve the functionality of our website. You can manage cookie settings through your browser, but please note that disabling cookies may affect some features of our website.

 

  1. Your Rights and Choices
    You have the right to:
  • Access the personal information we hold about you.
  • Update or correct your personal information.
  • Request the deletion of your personal data (subject to certain legal exceptions).
  • Opt-out of receiving marketing communications from us.

If you would like to exercise any of these rights, please contact us at crystal@sunshineliving.com.au.

 

  1. Data Retention
    We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

 

  1. Third-Party Links
    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

 

  1. Children’s Privacy
    Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such data.

 

  1. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be indicated at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

 

  1. Contact Us
    If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: crystal@sunshineliving.com.au